Write on Time Solutions

PG&E

The Problem

PG&E was in the midst of a rapid deployment of  replacing all electric meters and upgrading all gas meters with SmartMeters. This project required changes to various PG&E systems and processes. In effect, this deployment would change the way employees did their jobs within each line of business.

Write on Time Solutions developed paper-based Instructor-Led Training (ILT), job aids, student guides, and facilitator guides for the training. Because of  their expertise in technical writing and the client’s satisfaction with their consultants, PG&E requested Write on Time partner with in-house training to create procedures. Write on Time Solutions would create the procedures and working with subject matter experts to ensure all content was accurate.

The Solution

Write on Time Solutions’ experienced writers began reviewing materials to understand the tasks each employee had to perform. Next,  each writer created an outline that would organize the steps in the way an employee performed a task. After the consultant wrote the first draft, she sent it to a Subject Matter Expert (SME) to ensure the content was accurate. Once approved, the writer handed off the procedure to an instructional designer to create their training material.