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Pacific Bell

Pacific Bell required technical documentation for conversion software  that was part of a capital investment plan to upgrade core network infrastructure using a combination of fiber optics and coaxial cable. 

Pacific Bell announced a capital investment plan totaling $16 billion to upgrade core network infrastructure using a combination of fiber optics and coaxial cable. A new conversion software product was installed because of this change. Pacific Bell required a run book, user guide, and training guide for this software and an internal documentation website to store documentation.

Write on Time Solutions created all documentation and managed conversion of all documentation to PDF and HTML format. We also created online help that linked from the Oracle database to PDF files.

In addition, we quickly designed and created an internal documentation website that contained links to all project documents. Users could access this website to easily print documentation, thus reducing printing and distribution costs.